Effective date: 1 August 2025
This Privacy Policy explains how SL Consulting (“we”, “our”, “us”) collects, uses, and protects information you share with us through our website, including our chat function, contact forms, and any other interactions.
We are the Data Controller for the personal information you provide to us.
We may collect and process the following personal data when you interact with our website:
- Name (if provided)
- Contact details (e.g., email, phone)
- Content of your messages or enquiries
- Information provided via our website chat function
- Information submitted through contact forms or sign-up forms
- Transaction or payment details (if applicable)
- Technical information such as IP address, browser type, device, and pages visited
- Cookie and usage data
We collect this information directly from you or automatically when you use our site.
We use your information to:
- Respond to your enquiries and provide customer support
- Operate and improve our website and services
- Maintain internal records
- Process payments (if applicable)
- Send you marketing communications, where you have consented
- Comply with legal and regulatory obligations
Under UK data protection law, we process your personal data based on:
- Legitimate interests – to respond to and manage your enquiries and operate our business
- Consent – for sending you marketing communications or optional data collection
- Contract – to fulfil a service or transaction you request
- Legal obligation – to comply with applicable laws and regulations
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. For example, chat records are retained for 12 months.
We may share your personal data with:
- Service providers (e.g., chat platform, website hosting, IT support)
- Payment processors (if applicable)
- Professional advisers (e.g., legal, accounting)
- Regulators or law enforcement if legally required
We will never sell your personal data.
If our service providers store or process data outside the UK, we ensure appropriate safeguards are in place such as UK-approved standard contractual clauses.
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise your rights, contact us at info@spiritlane.co.uk
Our website may use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control or disable cookies through your browser settings.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.